Absolutely. We respect your privacy 100%. We pack all your intimates and fetish wear in plain, unbranded mailers or simple boxes. The outside packaging gives absolutely zero hints about what is inside. You can order your gear with complete confidence. We also don’t make annoying phone calls to confirm orders.

We hustle to get your gear out the door. Our fulfillment team processes and ships most orders within 24 to 48 hours. Please keep in mind that our warehouse team rests on Saturdays, Sundays, and public holidays. If you place an order over the weekend, we will pack and ship it first thing the following business day.

Once we hand your package over to the carrier, we will shoot you a shipping confirmation email containing your tracking link.

• For standard shipping, we use USPS (US) and Canada Post (Canada).
• For expedited deliveries, we use DHL Express or FedEx.
  Simply click the "View your order" button in your email or click the tracking number directly to see real-time updates on your delivery.

Don't panic! USPS occasionally pre-scans packages and marks them as "Delivered" while they are still on the truck. If your tracking shows delivered but you can't find your package, please give it 2 to 3 more business days to show up. We also recommend checking with your neighbors or your building manager. If your gear still hasn't surfaced after 3 business days, reach out to us at Info@naughtyhe.com, and we will help you sort it out.

We've got your back. If you need sizing advice or have questions about a specific order, drop us an email at support@naughtyhe.com or submit a request through our Contact page.

Our customer service squad generally replies within 24 hours. While our official office hours run from Monday to Friday, 9:00 AM - 6:00 PM (UTC+8), we monitor our inbox 7 days a week to make sure you get the support you need.